MAIIA Concierge Guest App
A guest app that keeps your dining, wellness, services, and destination offer easy to discover, understand, and act on throughout the stay.
Routine questions are answered instantly. Requests that need a person reach the right hotel employee with the guest context, original conversation and a translated summary.
No download · All guest languages · Human escalation included
Grand Riviera
Maiia
NatureMontenegro's largest island, just off the coast. Rocky beaches, thick forests, and secluded coves await at Hawaii Beach.
Highlights
EventBOOK NOWMon / Wed / FriEnergetic outdoor group workout on the beach — cardio intervals, bodyweight strength and core training with the Adriatic as your backdrop.
Wellness
Spa center facilityWellness sanctuary with 10 treatment rooms, thermal zone, Finnish sauna, indoor heated pool, jacuzzi and fully equipped fitness centre. Open daily 08:00–21:00.
The in-stay gap
During the stay, guests make dozens of small decisions about where to eat, how to relax and what to do next. MAIIA provides instant answers in any language, 24 hours a day, while keeping dining, wellness, services and destination experiences easy to discover and book.
Guests understand menus, compare restaurants and find dishes that fit their dietary profile without waiting for staff or searching elsewhere.
Treatments, tours and services are explained clearly in the guest's language, with the next booking or request step always available.
MAIIA handles routine questions in any language. Complex, sensitive or actionable requests reach the responsible employee with guest context, original conversation and a translated summary.
The result: fewer routine interruptions, faster human response when needed, more confident guests and more in-stay spend.
Before the home screen
Language, name, trip purpose and a few selected interests shape what the guest sees first. MAIIA does not show every guest the same hotel catalogue and wait for them to search.
The hotel chooses visible language options; MAIIA can understand any guest language.
Family stay, business trip, wellness break or celebration changes what matters first.
Guests select a few interests instead of browsing the entire property without direction.
Dining, wellness, services, activities and destination ideas are reordered around the guest’s interests and trip purpose.
Dietary needs and allergies remain available in Settings and continue to shape dining discovery throughout the stay.
Throughout the stay
Guests browse the hotel and destination offer, ask questions in their language and book or request the next experience without restarting the journey. MAIIA keeps their questions, clicks, bookings, orders and completed experiences in context. If the guest had a massage yesterday, the app looks for a complementary next experience—not another massage ad.
Browse
Restaurants, dishes, treatments, services, facilities and destination experiences become clear visual products.
Ask
Guests compare options and ask detailed questions without waiting for reception or changing channels.
Book
Interest becomes an in-app booking, a service request or a qualified handoff to the right employee.
Grand Riviera
Maiia
NatureMontenegro's largest island, just off the coast. Rocky beaches, thick forests, and secluded coves await at Hawaii Beach.
Highlights
EventBOOK NOWMon / Wed / FriEnergetic outdoor group workout on the beach — cardio intervals, bodyweight strength and core training with the Adriatic as your backdrop.
Wellness
Spa center facilityWellness sanctuary with 10 treatment rooms, thermal zone, Finnish sauna, indoor heated pool, jacuzzi and fully equipped fitness centre. Open daily 08:00–21:00.
MOMENT 01
No download and no learning curve. Dining, wellness, services, facilities and destination information open in the mobile browser through QR, NFC or the hotel’s existing communication flow.
MOMENT 02
MAIIA turns restaurants, dishes, treatments, tours and services into clear visual products guests can understand and act on inside the app.
Grand Riviera
MAIIA CONCIERGE
Places Nearby
Based on your interests
Mediterranean City Park
Nature
Mediterranean Natural Spring
Nature
Lucky Karaoke Mediterranean
Entertainment
Omnia Nightclub Mediterranean
Clubbing
Ceramics Art Studio
Culture
Podmaine Monastery
Culture
Devistenje Beach
Nature
Green Rock Hiking Spot
Nature
Gringo Boat Tours
Entertainment
Mediterranean City Museum
History
Door in Stone
History
Mediterranean Coastal Promenade
Nature
Grand Riviera
MAIIA CONCIERGE
Spa & Wellness
Based on your interests
Ultrafirm Lift & Glow
Facial
Hot Stone Massage
Massage
Ultrafirm Lift & Glow
Facial
Relaxation Massage
Massage
Youthful Radiance
Facial
Wellness Day Retreat
Package
Harmonia Spa Ritual
Ritual
MOMENT 03
A click, booking, request or completed experience changes the next recommendation. The guest receives a coherent stay—not the same promotion repeated across disconnected screens.
Persistent journey context
Most guest apps organize transactions. MAIIA connects them into one evolving guest journey.
ASKED
What the guest needsQuestions, restrictions, timing and intent remain available.LIKED
What earned attentionViewed products, saved interests and card clicks shape relevance.BOOKED
What they choseRestaurant, wellness, service and experience actions stay in context.EXPERIENCED
What already happenedMAIIA avoids repetition and recommends a useful next experience.In-stay opportunity
Three moments happening in your hotel right now — and the revenue that comes from owning them.
Dining
Before:The menu is in a language they only partly understand, and they do not want to question reception about every dish. They eat somewhere else.
With MAIIA:They browse in their language, apply their dietary profile and find a suitable meal.
Wellness
Before:No brochure in the room, no clear treatment explanation and no time to stop at the desk. Curiosity disappears before checkout.
With MAIIA:They explore treatments, benefits, process, suitability and prices when the interest is present.
Destination
Before:Tours and experiences are discovered and booked through another platform.
With MAIIA:The hotel curates the destination and keeps discovery, trust and booking inside its guest experience.
Restaurant and dietary intelligence
The hotel confirms the ingredients behind each dish. The guest sets allergies, sensitivities and dietary preferences once in Settings. MAIIA then uses that profile to organize menu discovery across every restaurant, bar and room-service offer in the property.
Ingredients, allergens, price, image, restaurant and meal context stay in one reviewable dish record.
The guest can save allergies, food sensitivities, religious requirements, medical restrictions and lifestyle preferences in Settings.
Suitable choices appear first across the hotel’s restaurants, while important conflicts remain visible instead of being hidden in menu text.
Gluten, milk, eggs, nuts, fish, shellfish, soy, sesame, sulphites, lactose, caffeine and other supported sensitivities.
Halal, kosher, Orthodox fasting, gluten-free, lactose-free, low-fat and other hotel-supported dietary requirements.
Vegan, vegetarian, pescatarian, keto, Mediterranean, paleo and other supported preferences.
MAIIA organizes discovery from hotel-approved ingredient data. Final ingredient, cross-contamination, allergen and dietary accuracy remains subject to hotel verification and kitchen procedures.
In-app action, not another link
The MAIIA Concierge Guest App is built for service and experience actions during the stay. Guests should not have to leave the app, search again or repeat the request to reception.
TYPICAL GUEST APP
MAIIA CONCIERGE GUEST APP
In-stay destination revenue
Guests spend beyond the room on tours, transfers, restaurants, rentals, events and local products. The hotel can curate that destination offer inside the MAIIA Concierge Guest App and remain the trusted guide when the guest decides what to do next.
Select the partners and categories that match the property: tours, restaurants, wellness, transfers, rentals, retail, nightlife, events and local experiences.
MAIIA verifies and structures partner offers. Guests browse, ask and book in their language, alongside the hotel’s own services.
The hotel receives a share from eligible destination-partner bookings, while selected venue listings can provide additional recurring income.
Revenue-share and listing terms depend on destination and category and are confirmed during onboarding.
When a person is needed
MAIIA analyzes the situation and sentiment, captures the guest contact and room context, prepares a translated summary and routes the request to the employee who can act.
Every guest language. Full journey visibility.
The hotel chooses which languages appear in the guest-facing menu, but MAIIA can understand a conversation in any language. In the MAIIA CMS, staff can keep the original or translate the complete journey—including messages, product-card clicks and engagement—into the hotel’s chosen language.
Guests can write naturally and receive answers, products and offers in their language.
Staff can see the original conversation, every product-card click and the translated version in the hotel’s CMS language.
Questions, products, clicks and leads can be analyzed by language to reveal market-specific demand.
Grand Riviera - Maiia
Total conversations
Total suggestions
Total clicks (engagement)
Suggestions to click ratio (%)
Anna, room 144
Beach Grill — macros & allergens
Today, 10:43 PM
Anna asked about mains; assistant listed dishes and estimates.
1602 - marcus
Spa availability for couples tomorrow morning?
Yesterday
Serenity Spa openings at 9:00 and 10:30; offer to add to itinerary and send confirmation…
1588 - guest
Airport transfer pricing and pickup location
Mon
Private car $85 each way; shared shuttle hourly from lobby. Map link and booking CTA provided…
1401 - elena
Kids' menu and high chair availability tonight?
Sun
Beach Grill confirms kids’ portions and two high chairs; offered to add a reservation note for 19:30…
Automated setup and hotel-safe AI
MAIIA structures hotel services, menus, treatments, facilities and destination content, then tests real guest scenarios before launch. Missing knowledge and contradictions are reported before guests find them.
Web pages, PDFs, menus, price lists and approved hotel sources become review-ready products.
Every product receives the right audience, context, action and operational owner.
Simulated guest journeys expose unsafe answers, missing details and broken actions.
Built for real guest adoption
The MAIIA Concierge Guest App opens in the mobile browser and feels like part of the hotel—not a third-party platform guests must install, register for or learn.
Introduce the app at check-in, place access points around the property and let guests reopen it throughout the stay.
The experience runs in the browser. Guests do not download updates or give storage space to another hotel app.
Hotel logo, colors, imagery, tone and offer structure remain visible from the first tap to the final request.
Guests can access the experience without mandatory registration. Preference and journey handling follows the hotel’s configured privacy and consent process.
Restaurant, wellness, tour and service flows remain in-app; requests needing a person become qualified handoffs.
MAIIA connects the guest journey to the hotel’s existing operational flow instead of asking the hotel to rebuild its stack.
Pricing that follows the property
The exact price depends on the number of facilities, restaurants, tours, treatments and whether the property includes spa or wellness operations.
EXAMPLE
€125
per month for a 50-room city hotel with one restaurant and no wellness operation
STARTING PRICE
€2.50
per room, per month
Contact MAIIA for a property-specific quote.
Our revenue share only applies to bookable destination-partner items we bring to your Guest App. Whatever your hotel sells through the app — spa, restaurant, packages, upgrades, in-stay services — stays 100% yours.
The simplest way to monetize the journey, not just the room.
FAQ
No. The Guest App opens in the browser with one tap. No app store, no installation, and no update friction for the guest.
Through QR codes, NFC touchpoints, or your hotel's existing communication flow. It is easy to introduce at check-in and easy for guests to reopen throughout the stay.
Yes. Your logo, your colors, your imagery, and your offer structure. The app should feel like your hotel, not a third-party tool.
Guests do not need to create an account to use the app. Preferences can be used to improve the in-stay experience while keeping the experience lightweight and privacy-conscious.
That is exactly why the product is browser-based and built for one-tap access. The easier it is to open and use during the stay, the more naturally it fits real guest behavior.
The app helps guests discover, decide, and take the next step. Where needed, it hands off into your existing hotel systems and booking flows rather than forcing you to replace them.
See how the Guest App helps guests navigate the stay more easily while helping your hotel capture more dining, wellness, and experience revenue.
