Manual content preparation
Hotels do not have time to prepare AI-ready knowledge from scratch.
AI Agents for Hospitality
Your hotel's AI
ambassador.
One AI brain for hotel AI search discovery, sales, guest experience, and destination commerce
MAIIA connects hotel knowledge, offers, and destination content across AI search, your website, guest apps, and staff handoff. AI that sells, serves guests, and stays under your control.
- AI visibility where guests search
- Website, guest app & staff in one stack
- Single source of truth for every channel
made by hotels - for hotels, with ❤️
End-to-end approach
One platform. Three hotel
revenue channels.
MAIIA works across three connected experiences — each designed to improve a different hotel outcome: direct bookings, guest spend, and commercial control.
AI Agent to AI Agent Protocol
AI-Search Discovery Convert ChatGPT and Gemini searches into direct conversations with MAIIA agent, answering directly to any inquiry. increase AI search visibility drive traffic from AI search
Pre-Arrival Sales
Website AI Sales Agent Turns guest questions into bookings, upgrades, and pre-arrival sales. capture leads convert visitors to bookings pre-arrival upsell
In-Stay Experience
Guest AI Companion MAIIA Guest app personalizes the stay and helps guests discover, plan, and book more during their trip. travel guides & itineraries hyper-personalized upsell allergens / diets align
Commercial Control
AI Control Center Shows your team what guests view, click, and book — and helps improve performance continuously. auto AI training business analysis full control
Something needs human touch? MAIIA notifies the right team
This is how MAIIA sells
Revenue isn't a promise.
It's a built-in mechanism.
Six ways MAIIA AI agents generate value — visible in every conversation, every recommendation, every guest interaction.
With you in control, from property discovery to the end of guest journey.
Select use case
01 / 06
1.AI Search discovery
2.Pre-arrival
3.During stay
4.Always on
5.Dining trust
6.Full control
01
Discovery beyond the results page
From classic search to AI agents with live access to hotel data
SEO puts you on Google. GEO helps models quote you. MAIIA's AI Agent to AI Agent — A2A protocol connects AI assistants such as ChatGPT and Gemini to your MAIIA CMS so rates, rules, and offers stay current for those AI assistants and your own channels—one source of truth instead of three parallel edits or separate systems.
AI agent search discovery
Stay relevant in AI era
Guests already plan trips in ChatGPT, Gemini, and similar tools—not only on Google. Your hotel needs the same accurate rooms, rates, and offers everywhere they look, updated from one place you control.
MAIIA publishes your live offers to the AI assistants your guests already use, directly from your CMS—so recommendations match what you sell today, not outdated website pages or third-party listings. Each edit you make in your CMS is instantly available to leading AI assistants such as ChatGPT, Gemini, and Claude through the A2A (agent-to-agent) protocol. With MAIIA, all CMS content is instantly optimized for Generative Engines (GEO), so you can focus on your offers while MAIIA handles the technical work automatically.
What hotels gain
sell more than rooms.
More direct bookings. Save on Google Ads
The Website AI Sales Agent helps guests find the right room faster, shows relevant room options with visuals, and sends them to the right reservation path, saving you thousands on OTA commissions and Google Ads.
More pre-arrival and in-stay revenue
MAIIA promotes upgrades, wellness, dining, tours, traveler bundles, and destination experiences before arrival and during the stay.
Less pressure on guest-facing teams
MAIIA handles repetitive guest communication and escalates when a conversation needs staff support. MAIIA Business Assistant also collects the leads and proposes the best conversion and upsell strategy, based on guest needs and interests.
Go-live in days, not months
Automated content scraping keeps hotel knowledge current, while simulation-based QA stress-tests the AI before guests do — keeping hallucinations below 2%.
Full control over AI
Configure what MAIIA knows, how it responds, and when it escalates — all without writing a line of code.
Better AI visibility and future readiness
Put your hotel in front of guests searching with AI — and stay ready as how guests discover hotels keeps evolving.
Visibility on
Booking.com
NOW COSTSup to
30%
Want to learn how MAIIA can help your hotel to
reduce OTA dependence and stay relevant in the AI era?
Book a personalized demo.
The MAIIA Ecosystem
Your hotel does not need yet another chatbot.
Your hotel does not need yet another chatbot.
It needs end-to-end AI agent platform that can make hyper-personalized upsells, guide the guests, and be found by and talk to another AI.
Without hallucinations.
Select platform part
04
Agentic Research
Your AI doesn't just answer — it researches. It continuously builds a knowledge map of your destination: attractions, experiences, events. When a guest asks, the answer is already there.
Learn more
05
No AI hallucinations
MAIIA AI agent can perform QA tests and identify AI knowledge gaps, that would lead to AI hallucinations automatically. MAIIA Agent does this by performing hundreds of tests, mimicking different user personas and their use cases. When completed Agent forms a report, identifying the potential hallucination risks, with advice on how to avoid them.
Learn more
01
Website AI Sales Agent
Your AI sales representative, embedded directly on your website. It recognizes visitor intent, bundles rooms with spa treatments and dining experiences, and guides every conversation toward a direct booking — before the guest ever reaches an OTA.
Learn more
02
Guest App
A mobile-first guest app opened in one tap — no download, no login. Guests can explore events and offers, view menus tailored to dietary needs, discover spa treatments and how to combine them, and browse curated local recommendations. MAIIA adapts to each guest's intent, turning every interaction into a subtle ancillary revenue opportunity.
Learn more
03
AI Control Center
The question isn't "AI or no AI." It's whether it hallucinates — or you control it. Set the knowledge, the strategy, and the tone. Add a seasonal menu and it's live across every app within minutes. See every conversation, every recommendation, every conversion. Not a black box. A glass one.
Learn more
04
Agentic Research
Your AI doesn't just answer — it researches. It continuously builds a knowledge map of your destination: attractions, experiences, events. When a guest asks, the answer is already there.
Learn more05
No AI hallucinations
MAIIA AI agent can perform QA tests and identify AI knowledge gaps, that would lead to AI hallucinations automatically. MAIIA Agent does this by performing hundreds of tests, mimicking different user personas and their use cases. When completed Agent forms a report, identifying the potential hallucination risks, with advice on how to avoid them.
Learn more01
Website AI Sales Agent
Your AI sales representative, embedded directly on your website. It recognizes visitor intent, bundles rooms with spa treatments and dining experiences, and guides every conversation toward a direct booking — before the guest ever reaches an OTA.
Learn more02
Guest App
A mobile-first guest app opened in one tap — no download, no login. Guests can explore events and offers, view menus tailored to dietary needs, discover spa treatments and how to combine them, and browse curated local recommendations. MAIIA adapts to each guest's intent, turning every interaction into a subtle ancillary revenue opportunity.
Learn moreMAIIA Social
coming soon
Too many Instagram
and Facebook messages?
connect your business account with MAIIA Social.
Relax and collect leads in no time.
MAIIA Social will soon enable Instagram and Facebook messaging automation connected to the same hospitality AI Control Center — and to the same WhatsApp, Viber, and Telegram workflow layer behind it.
- Real-time sentiment analysis.
- More leads.
- More intelligence.
- More channels.
- Less missed opportunities.
See MAIIA in Action
Most hospitality AI tools can answer simple questions.
Few can actually upsell with confidence.
Watch how MAIIA AI agents create hyper personalized offers across every guest touchpoint, understanding the user and aligning with their need and actual journey.
Convert website visitors into direct bookings
Your AI sales agent recognizes intent, bundles offers, and guides every conversation toward a reservation — before the guest ever reaches an OTA.
Built for daily victories
Languages
All
Sell and support in the visitor's language without scaling headcount.
You choose the supported interface languages.
Always selling
24/7
Questions don't wait for business hours.
Late-night intent gets answered while your team is offline.
Booking engine
Any
Guests link through to the reservation flow you already use.
MAIIA collects and sends you top warm leads, so your sales team can contact them.
Your rules
100%
Knowledge, offers, and tone are set in the AI Control Center.
You control AI Sales strategy and your Brand tone.
AI assisted setup
MAIIA thrives where most hotel AIs fail.
Most hotel AIs fail before a guest ever asks a question — because they start from weak source material:
scattered pages, incomplete offers, static PDFs, and fragmented descriptions. Senior management needs to chunk
material, make Q&A pairs, and repeat AI training every time content changes, so
setup often takes 30+ days and pulls senior staff away from running the hotel.
Typical hotel AI
Retraining overhead
Every new article or offer update becomes another hidden cost and another training task.
Weak commercial answers
When the source material is weak, the AI sounds generic, hallucinates, or misses the chance to sell.
Even with lengthy and costly 30+ days setup, most hotel AI tools help you only with chat.
MAIIA hotel AI Agent
Auto content preparation & setup
Agents scan property and destination, structure offers and rooms, and deliver review-ready knowledge — no manual chunking by your team.
Auto AI training - no hidden costs
Change a price, menu, or offer in the CMS and every MAIIA channel updates within minutes — no retraining tickets and no hidden fees.
Hotel ambassador across channels
One agent across rooms, dining, spa, local knowledge, business and guest context — answers that recommend real packages, involving staff only when needed.
MAIIA helps you sell, control AI, be discovered and reduce OTA dependencies — out-of-the-box in just a few days.
Typical hotel AI
AI
Assistant
We're celebrating our anniversary. What do you recommend?
Thank you for your message. For packages, please contact our reservations team at reservations@hotel.com or call +1 800 000 000.
No packages found. Guest goes elsewhere.
MAIIA hotel AI Agent
MAIIA Powered by MAIIA concierge
We're celebrating our anniversary. What do you recommend?
MAIIA
How wonderful — happy anniversary! 🥂 I'd pair our Panoramic Penthouse Suite with the Adriatic Bliss Couples Ritual and a private Romantic Sunset Dinner:
Panoramic Penthouse Suite
Floor-to-ceiling Adriatic views, wraparound balcony
Adriatic Bliss Couples Ritual
2h synchronised massage, rose soak, sparkling wine
€210 / couple
Romantic Sunset Dinner
Private terrace, 4-course menu, Montenegrin wine
€120 / couple
MAIIA
Shall I add these to your stay, or customise the package?
AI assisted setup
Go live in as little as 3 days
Deploy your property in as little as 3 days and save up to 30 days and thousands of euros on AI setup
with MAIIA Agentic research automation
Agentic research automation
Save up to 30 days on AI setup
MAIIA’s research agents autonomously scan hotel and destination sources, automatically structure content, and enrich it — handing you a complete, editorial-ready knowledge base before you go live.
Optimized for GEO and AI search. Automatically.
Running
0 POIs found
0 Enriched
0/6 Categories
Scanning… Status
Hotel-safe AI
Protect the hotel from made-up offers, weak answers, and missed knowledge gaps
Hallucinations are one of the biggest problems in hospitality chatbots. MAIIA reduces that risk by grounding answers in a central CMS and testing the system with hundreds of simulated guest questions, requests, complaints, and use cases before and after launch.
Single source of truth
Single source of truthApproved CMS content keeps rooms, offers, promos, and guest-facing information consistent.
Simulation-based QA
A dedicated AI system stress-tests the experience across common guest types and scenarios.
Knowledge gap reporting
Hotels receive actionable advice on what to improve before gaps become guest-facing problems.
MAIIA Anti-hallucination system
Built to keep hallucinations below 2% through CMS grounding and simulation-based QA
MAIIA does not just answer. It stress-tests itself before guests do.
Beyond traditional search Travelers are already asking AI where to stay.
Travelers are already asking AI where to stay.
What does it say about your hotel?
When someone asks "best boutique hotel in your destination" — AI systems answer based on the structured data they can find. Hotels with rich, organized knowledge get recommended. The rest get skipped.
Where your future guests search today 
ChatGPT 
Gemini 
Perplexity 
Copilot 
Meta AI 
Claude
# Property Rooms Dining Wellness Local Booking Score
1 Your Hotel with MAIIA 96
What AI recommends to travelers
Rooms "Sea-view suites with private terraces, king beds, rainfall showers"
Dining "Rooftop Mediterranean restaurant, chef's tasting menu, local wine pairings"
Wellness "Full-service spa, thermal circuits, couples' ritual packages"
Local "Curated sunset tours, old town walking routes, hidden beach guides"
Booking "Direct booking link, real-time availability, best-rate guarantee"
2 Azure Bay Resort 62
3 Grand Meridian Hotel 41
4 Park Vista Suites 14
MAIIA structures your hotel's knowledge — rooms, dining, experiences, destination context — so AI systems worldwide represent your property accurately, completely, and first.
The hotels that don't do this? They're somewhere below the fold. You're not.
Real-time action, not just chat
Route leads, requests, complaints, and service moments to the right team in real time
MAIIA performs real-time sentiment and NLP analysis across all conversations. When human intervention is needed, it categorizes the conversation, asks the guest for contact details, and routes the case to the right WhatsApp, Viber, or Telegram group.
Faster lead handling
Sales opportunities go to the right people immediately.
Less manual triage
Teams do not need to monitor every conversation manually.
Better guest recovery
Complaints and urgent cases are surfaced before they are missed.
MAIIA does not just talk to guests. It wakes up the right team at the right moment.
MAIIA Business Assistant
Help your team keep up with what no one has time to read
Hotels generate more conversations than a human team can realistically review. MAIIA Business Assistant turns that conversation volume into daily intelligence.
Lead intelligence
See the best leads and get advice on how to convert them.
Daily summaries
Get conversation highlights without reading thousands of messages.
Offer suggestions
Discover new ideas for packages, spa rituals, tours, and discounts based on real guest demand.
Ask MAIIA things like:
- What leads did we get today?
- What's the best approach to convert them?
- What were the most important conversation highlights?
- What new offers should we consider?
Grand Riviera
MAIIA Business Assistant
LeadsHighlightsOffers
Ask about leads, offers, or highlights
Insights
Inbox
Reports
Calendar
Team
Questions hotels ask
You don't need to be. MAIIA handles the AI. You do what you already do — know your hotel, your guests, and your destination. If you can post on Instagram, you can manage MAIIA.
You set the knowledge. You validate every answer. You see every conversation in real time. Nothing reaches a guest that you haven't approved. Not a black box. A glass one.
MAIIA handles the repetitive queries — room availability at midnight, "what time is breakfast," restaurant directions for the tenth time today. Your team focuses on what humans do best: genuine hospitality, personal touches, the moments that earn five-star reviews.
Our research systems map your hotel and destination in days. You review the content, refine what needs refining, and go live. Most properties launch within one week — not months.
Yes — any booking system. MAIIA links guests directly to your existing reservation page. No technical integration required. If your guests can book online today, MAIIA works with it tomorrow.
Seven languages and counting. Your AI responds in the guest's language, at any hour, with full knowledge of your hotel. A Japanese guest at 2 AM gets the same quality of service as a local guest at noon.
Everything runs through the AI Control Center. You set the sales strategy, the knowledge base, the tone, and the boundaries. You decide what your AI recommends, how it speaks, and when it hands off to your team. Total control, total visibility.
Chatbots answer questions. MAIIA's agents follow your sales strategy — they recognize booking intent, build behavioral profiles, bundle complementary offers, and develop guest relationships over time. The difference is between an FAQ page and a sales team.
Transparent pricing, based on the apps you choose. No hidden fees, no surprises.
Contact us → →Absolutely. Book a demo and we'll show you a live property — real conversations, real recommendations, real data. Thirty minutes. No obligations.
See what MAIIA looks like — for your hotel.
A 30-minute demo. Your property. Your destination. No obligations.