MAIIA Website Sales Agent

A hotel sales system, inside every conversation.

MAIIA researches your hotel, builds its sales strategy and turns guest intent into product recommendations, direct booking paths and qualified requests.

See real use cases

Commercial setup included · Available in the languages your hotel chooses · Live in 3–7 days

  • Increase direct bookings
  • Save up to 30% on OTA commissions
  • Save thousands on Google Ads

End-to-end sales funnel

From AI search to direct booking increase

MAIIA's Agent-to-Agent (A2A) protocol lets AI assistants quote your property accurately, then hand the visitor over to your sales agent on your own domain. No lost context, no copy-pasting, no detour through OTAs. The conversation that started on ChatGPT continues on yourhotel.com.

  1. MAIIA helps AI assistants discover your hotel

    Travelers ask ChatGPT, Gemini, or Perplexity for the right place to stay. MAIIA keeps those answers aligned with your CMS — so the visitor sees an accurate picture of your property, not a guess.

  2. MAIIA A2A passes the conversation to your MAIIA sales agent on your website

    Instead of losing the visitor to a third-party booking funnel, the assistant hands them to your sales agent, with the context already loaded. The thread doesn’t restart on your homepage — it continues.

  3. Your sales agent closes the booking

    On your own website, the agent picks up where the AI left off, recommends the right room and the right add-ons, and drives the visitor straight into your existing booking engine.

See MAIIA sell

This is what selling, not just answering —
looks like.

See how MAIIA keeps the guest’s context active across room recommendations, qualified service requests and relevant offers—then moves each conversation to the right next step.

USE CASE 01

A guest situation becomes a product recommendation.

A family composition, children’s ages, pet and preferences change the rooms MAIIA recommends. The guest sees named visual products and why each one fits—not a category, paragraph or generic booking link.

  • Combined intent remains active.
  • Verified constraints shape the offer.
  • Room cards lead to the relevant booking path.
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USE CASE 02

MAIIA turns a service request into a qualified lead for the right person.

MAIIA does not stop at “contact reception”. It captures the contact once, keeps the family context, adds the service need and routes the complete request to the person who can act.

  • Contact collected once.
  • Conversation summarized and translated.
  • Correct employee receives the lead.
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USE CASE 03

Sell the hotel’s full offer—even before arrival.

Rooms, wellness, dining, transfers, tours and promotions remain part of one commercial context. Each recommendation reflects what the guest already asked for and what makes sense next.

  • Full catalogue, not room nights only.
  • Complementary offers instead of random upsells.
  • Every card has a relevant action.
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What the hotel is actually buying

The difference starts before the first guest message.

Most hotel AI gives the property a tool to configure. MAIIA prepares the commercial knowledge, strategy and safeguards the tool would otherwise be missing.

TYPICAL HOTEL AI

The hotel builds the knowledgeStaff collects facts, writes Q&A, adds links and maintains flows.
The AI retrieves an answerOutput usually ends in text, a category or another page to search.
Contact goes to an inboxStaff reads the transcript, reconstructs the need and finds an owner.
Analytics counts chatsSessions and messages say little about unmet demand or offer fit.

MAIIA WEBSITE SALES AGENT

MAIIA builds the knowledge systemResearch, structure, enrichment, translation and validation are included.
MAIIA constructs a recommendationGuest context becomes named products, visual cards and correct next steps.
Qualified request reaches the right personContact, translated summary, sentiment and situation travel together.
Every conversation becomes demand intelligenceQuestions, offers, clicks and leads show what guests want and what to sell next.

We tested the most prominent MAIIA website sales agent competitors, so you don’t have to.

See what worked, what failed and where the real differences are in our hotel AI comparison report.

Explore
Typical hotel AI
AI
Assistant
We're celebrating our anniversary. What do you recommend?
Thank you for your message. For packages, please contact our reservations team at reservations@hotel.com or call +1 800 000 000.
No packages found. Guest goes elsewhere.
No knowledge of packages or offers
Cannot show article cards
Deflects to staff — trust lost
MAIIA hotel AI Agent
Full knowledge — rooms, spa & dining
Real article cards shown inline — books instantly
Pre-arrival revenue committed before check-in

Every guest language. Full journey visibility.

Guests write naturally. Your team misses nothing.

The hotel chooses which languages appear in the guest-facing menu, but MAIIA can understand a conversation in any language. In the MAIIA CMS, staff can keep the original or translate the complete journey—including messages, product-card clicks and engagement—into the hotel’s chosen language.

Understand every conversation

Guests can write naturally and receive answers, products and offers in their language.

Review the complete journey

Staff can see the original conversation, every product-card click and the translated version in the hotel’s CMS language.

See what each market wants

Questions, products, clicks and leads can be analyzed by language to reveal market-specific demand.

AI Control Center

User app overview

Grand Riviera - Maiia

Number of

Conversations

User app engagement

by type

Detailed view

Total goal conversations: 1,533

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Simple, automated setup

Live in as little as 3 days.

MAIIA researches the property, prepares the complete sales system and tests it before launch. Your team reviews the hotel facts and offer—without building a knowledge base, writing conversation flows or configuring an AI agent.

MAIIA collects the hotel offer

We scan the hotel website, Booking.com, reviews, PDFs, menus, wellness price lists and destination sources. No rewriting or content chunking by hotel staff.

Your team reviews the prepared system

MAIIA structures rooms, packages, dishes, treatments and experiences with descriptions, images, prices, policies and actions—then applies the hotel’s sales logic.

MAIIA tests and launches

Simulated guest scenarios identify missing facts, contradictions and unsafe recommendations. Once the hotel approves the result, the MAIIA Website Sales Agent goes live.

  • No manual knowledge-base building
  • No conversation-flow setup
  • No hidden AI retraining fees

How property-specific sales strategy works

MAIIA turns hotel facts into reasons to choose.

A guest is travelling with a large dog and cares about clean indoor air. The pet policy and air-purifier details may sit on different pages; MAIIA connects them, applies the room restriction and recommends the apartment that fits the whole request.

  1. Large dogs need selected apartments

    The recommendation must follow the hotel’s real pet policy.

  2. Some apartments have air purifiers

    A technical amenity matters because this guest asked for it.

  3. Both needs stay active

    MAIIA does not answer two questions and forget the connection.

  4. One verified apartment fits both

    The guest receives a named product, the reason it fits and the correct booking path.

MAIIA + your existing booking system

All booking systems supported.
Each system handles the job it was built for.

MAIIA recommends the right product and sends the guest to the hotel’s existing booking system. That system handles live availability, rates, booking and payment, then passes the reservation to the property management system through its existing integration—so this sales path does not require a separate MAIIA integration with the property management system.

  1. Build the decision

    Understand the guest, recommend the verified fit and open the correct booking path.

  2. Complete the reservation

    Confirm inventory, rates, terms and payment in the hotel’s authoritative system.

  3. Receive the confirmed booking

    The booking system uses the integration the hotel already has.

If the booking system cannot complete the request—or the request needs a person—MAIIA turns it into a qualified lead instead of ending the conversation.

HotelSyncPHOBSMewsSiteMinderCloudbedsD-EDGEMiraiBookassist

Qualified leads beyond the booking system

Complex requests reach the person who can sell them.

When a request cannot be completed in the booking system or needs human confirmation, MAIIA captures the contact once, prepares a translated summary and sends the complete lead to the responsible employee—with relevant upsell suggestions for the offer sent back to the guest.

  • Contact and full conversation context stay together.
  • Summary appears in the hotel’s chosen staff language.
  • Situation and sentiment help staff prioritize.
  • The right employee receives the lead and suggested next offer.

Hotel-safe sales

MAIIA tests hotel knowledge before guests do.

Before launch, MAIIA tests realistic guest questions, restrictions and sales scenarios against approved hotel content. The hotel receives a clear report of missing or contradictory information before those gaps can produce weak answers or incorrect offers.

Approved source of truth

Rooms, offers, policies, prices and guest-facing facts stay inside verified boundaries.

Simulation-based QA

Different guest types test product fit, constraints, links and escalation behavior.

Knowledge-gap reporting

The hotel sees what is missing and what needs confirmation before launch.

<2% hallucination target through CMS grounding and simulation-based QA
100s of simulated questions and scenarios
Before gaps identified before guests find them
After continued testing after launch

Grand Riviera

MAIIA Business Assistant

LeadsHighlightsOffers
Ask about leads, offers, or highlights
Insights
Inbox
Reports
Calendar
Team

MAIIA Business Assistant

Help your team keep up with what no one has time to read.

A conversation remains useful after the chat closes. MAIIA Business Assistant identifies the strongest leads, summarizes daily demand and shows what guests wanted, what earned attention and which offers the hotel should consider next.

  • Best leads and conversion advice.
  • Daily highlights without reading every transcript.
  • New offer ideas based on real demand.
  • Questions, clicks and leads in one view.
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Commercial proof

Measure requests, leads and buying behavior—not chatbot activity.

MAIIA records what guests ask, what it recommends, which products attract attention and which needs become qualified commercial opportunities.

€160,000+ in additional requests and leads over six months for a 170-room hotel
24/7 hotel sales conversation
Any existing booking engine
One connected commercial context

The €160,000+ figure is the stated value of additional requests and leads outside the booking engine. It is not audited booked revenue and does not assume every request converted.

Transparent pricing

A sales system without a knowledge penalty.

No separate AI-training charge and no fee for every article added to the hotel knowledge base.

SMALLER PROPERTIES

€100

per month

UP TO 150 ROOMS

€150

per month · above 150 rooms, add €1 per additional room

Test the difference

Bring us the request your current website cannot sell.

We will show how the MAIIA Website Sales Agent turns it into verified products, a clear next step and a qualified opportunity.

Review the use cases

FAQ

Common questions from hotel teams

A typical hotel chatbot answers FAQs from a static dump. A Website Sales Agent qualifies intent, recommends from operator-managed hotel content, and offers a relevant next step. Open the live agent on this site and test a multi-turn scenario — do not accept the label on assertion.

Website Sales Agent vs chatbot →

Live chat requires staff online to respond. The Website Sales Agent works autonomously — 24/7, in seven languages, following your sales strategy. Your team gets notified when a human touch is needed. Otherwise, the agent handles the conversation end to end.

A2A is a handshake protocol between assistants like ChatGPT and your hotel's sales agent. When a traveler asks an AI assistant about your property, A2A lets your agent join the conversation, keep its context, and continue the sale on your own domain. The visitor doesn't restart, doesn't drift to an OTA, and doesn't lose intent.

No. The widget uses Shadow DOM isolation — it sits on top of your website without touching your CSS, JavaScript, or layout. Your site stays exactly as it is.

Everything. You set the knowledge base, the sales priorities, and the offer strategy through the AI Control Center. The agent only recommends what you have approved.

Yes — any booking engine. The agent links guests directly to your existing reservation page. No API integration required.

The agent only answers from your approved knowledge base. If a question falls outside its knowledge, it acknowledges the limit and offers to connect the guest with your team. No hallucination. No guessing.

Most hotels are live within 3 days. WordPress — install and activate. Any other website — paste an embed snippet. The sales agent goes live in minutes; the knowledge base is ready in days, not months. No hidden AI training fees.

Stop paying OTAs and Google to talk to your own guests.

See the Website Sales Agent live — on a real hotel website, with a real ChatGPT-to-booking handoff. Save up to 30% on OTA commissions. Save thousands on Google Ads. Map it to your property in the demo.

See setup steps →

Book a demo

Tell us about your property and we will follow up to schedule a personalized walkthrough.