Manual content preparation
Hotels do not have time to prepare AI-ready knowledge from scratch.
AI Agents for Hospitality
Your hotel's AI
ambassador.
One AI brain for hotel AI search discovery, sales, guest experience, and destination commerce
MAIIA connects hotel knowledge, offers, and destination content across AI search, your website, guest apps, and staff handoff. AI that sells, serves guests, and stays under your control.
- AI visibility where guests search
- Website, guest app & staff in one stack
- Single source of truth for every channel
made by hotels - for hotels, with ❤️
Pristup od početka do kraja
Jedna platforma. Tri hotelska
kanala prihoda.
MAIIA radi kroz tri povezana iskustva — svako rešava drugi hotelski cilj: direktne rezervacije, veću potrošnju gosta i potpunu komercijalnu kontrolu.
AI Agent to AI Agent protokol
Vidljivost u AI pretrazi Pretvara pretrage na ChatGPT-u i Geminiju u direktan razgovor sa MAIIA agentom, koji odgovara na konkretan upit gosta. povećava vidljivost u AI pretrazi dovodi saobraćaj iz AI pretrage
Prodaja pre dolaska
Website AI Sales Agent Pretvara pitanja posetilaca sajta u rezervacije, nadogradnje i prodaju pre dolaska gosta. prikuplja leadove pretvara posetioce u rezervacije prodaje dodatke pre dolaska
Iskustvo tokom boravka
Guest AI Companion MAIIA Guest aplikacija personalizuje boravak i pomaže gostima da otkriju, planiraju i rezervišu više tokom putovanja. vodiči i itinereri hiperpersonalizovana dodatna prodaja usklađeno sa alergenima i ishranom
Komercijalna kontrola
AI Control Center Pokazuje vašem timu šta gosti gledaju, klikću i rezervišu — i pomaže da stalno unapređujete rezultat. automatska AI obuka analiza poslovanja puna kontrola
Nešto zahteva ljudski dodir? MAIIA obaveštava pravi tim
This is how MAIIA sells
Revenue isn't a promise.
It's a built-in mechanism.
Six ways MAIIA AI agents generate value — visible in every conversation, every recommendation, every guest interaction.
With you in control, from property discovery to the end of guest journey.
Select use case
01 / 06
1.AI Search discovery
2.Pre-arrival
3.During stay
4.Always on
5.Dining trust
6.Full control
01
Discovery beyond the results page
From classic search to AI agents with live access to hotel data
SEO puts you on Google. GEO helps models quote you. MAIIA's AI Agent to AI Agent — A2A protocol connects AI assistants such as ChatGPT and Gemini to your MAIIA CMS so rates, rules, and offers stay current for those AI assistants and your own channels—one source of truth instead of three parallel edits or separate systems.
AI agent search discovery
Stay relevant in AI era
Guests already plan trips in ChatGPT, Gemini, and similar tools—not only on Google. Your hotel needs the same accurate rooms, rates, and offers everywhere they look, updated from one place you control.
MAIIA publishes your live offers to the AI assistants your guests already use, directly from your CMS—so recommendations match what you sell today, not outdated website pages or third-party listings. Each edit you make in your CMS is instantly available to leading AI assistants such as ChatGPT, Gemini, and Claude through the A2A (agent-to-agent) protocol. With MAIIA, all CMS content is instantly optimized for Generative Engines (GEO), so you can focus on your offers while MAIIA handles the technical work automatically.
What hotels gain
sell more than rooms.
More direct bookings. Save on Google Ads
The Website AI Sales Agent helps guests find the right room faster, shows relevant room options with visuals, and sends them to the right reservation path, saving you thousands on OTA commissions and Google Ads.
More pre-arrival and in-stay revenue
MAIIA promotes upgrades, wellness, dining, tours, traveler bundles, and destination experiences before arrival and during the stay.
Less pressure on guest-facing teams
MAIIA handles repetitive guest communication and escalates when a conversation needs staff support. MAIIA Business Assistant also collects the leads and proposes the best conversion and upsell strategy, based on guest needs and interests.
Go-live in days, not months
Automated content scraping keeps hotel knowledge current, while simulation-based QA stress-tests the AI before guests do — keeping hallucinations below 2%.
Full control over AI
Configure what MAIIA knows, how it responds, and when it escalates — all without writing a line of code.
Better AI visibility and future readiness
Put your hotel in front of guests searching with AI — and stay ready as how guests discover hotels keeps evolving.
Visibility on
Booking.com
NOW COSTSup to
30%
Want to learn how MAIIA can help your hotel to
reduce OTA dependence and stay relevant in the AI era?
Book a personalized demo.
The MAIIA Ecosystem
Your hotel does not need yet another chatbot.
Your hotel does not need yet another chatbot.
It needs end-to-end AI agent platform that can make hyper-personalized upsells, guide the guests, and be found by and talk to another AI.
Without hallucinations.
Select platform part
04
Agentic Research
Your AI doesn't just answer — it researches. It continuously builds a knowledge map of your destination: attractions, experiences, events. When a guest asks, the answer is already there.
Learn more
05
No AI hallucinations
MAIIA AI agent can perform QA tests and identify AI knowledge gaps, that would lead to AI hallucinations automatically. MAIIA Agent does this by performing hundreds of tests, mimicking different user personas and their use cases. When completed Agent forms a report, identifying the potential hallucination risks, with advice on how to avoid them.
Learn more
01
Website AI Sales Agent
Your AI sales representative, embedded directly on your website. It recognizes visitor intent, bundles rooms with spa treatments and dining experiences, and guides every conversation toward a direct booking — before the guest ever reaches an OTA.
Learn more
02
Guest App
A mobile-first guest app opened in one tap — no download, no login. Guests can explore events and offers, view menus tailored to dietary needs, discover spa treatments and how to combine them, and browse curated local recommendations. MAIIA adapts to each guest's intent, turning every interaction into a subtle ancillary revenue opportunity.
Learn more
03
AI Control Center
The question isn't "AI or no AI." It's whether it hallucinates — or you control it. Set the knowledge, the strategy, and the tone. Add a seasonal menu and it's live across every app within minutes. See every conversation, every recommendation, every conversion. Not a black box. A glass one.
Learn more
04
Agentic Research
Your AI doesn't just answer — it researches. It continuously builds a knowledge map of your destination: attractions, experiences, events. When a guest asks, the answer is already there.
Learn more05
No AI hallucinations
MAIIA AI agent can perform QA tests and identify AI knowledge gaps, that would lead to AI hallucinations automatically. MAIIA Agent does this by performing hundreds of tests, mimicking different user personas and their use cases. When completed Agent forms a report, identifying the potential hallucination risks, with advice on how to avoid them.
Learn more01
Website AI Sales Agent
Your AI sales representative, embedded directly on your website. It recognizes visitor intent, bundles rooms with spa treatments and dining experiences, and guides every conversation toward a direct booking — before the guest ever reaches an OTA.
Learn more02
Guest App
A mobile-first guest app opened in one tap — no download, no login. Guests can explore events and offers, view menus tailored to dietary needs, discover spa treatments and how to combine them, and browse curated local recommendations. MAIIA adapts to each guest's intent, turning every interaction into a subtle ancillary revenue opportunity.
Learn moreMAIIA Social
uskoroPreviše Instagram
i Facebook poruka?
povežite poslovni nalog sa MAIIA Social.
Opustite se i počnite da prikupljate leadove bez zastoja.
MAIIA Social će omogućiti automatizaciju Instagram i Facebook poruka povezanu sa istim hospitality AI Control Center-om — i sa istim WhatsApp, Viber i Telegram workflow slojem koji stoji iza njega.
- Analiza sentimenta u realnom vremenu.
- Više leadova.
- Više korisnih uvida.
- Više kanala.
- Manje propuštenih prilika.
Pogledajte MAIIA u akciji
Većina hospitality AI alata ume da odgovori na jednostavna pitanja.
Malo njih ume da prodaje sa sigurnošću.
Pogledajte kako MAIIA AI agenti kreiraju hiperpersonalizovane ponude kroz svaku tačku kontakta sa gostom, razumeju nameru korisnika i uklapaju ponudu u njegov stvarni put.
Pretvorite posetioce sajta u direktne rezervacije
Vaš AI prodajni agent prepoznaje nameru, povezuje ponude i vodi svaki razgovor ka rezervaciji — pre nego što gost ode na OTA kanal.
Napravljeno za svakodnevne pobede
Jezici
Svi
Prodajte i pružajte podršku na jeziku posetioca, bez povećanja broja zaposlenih.
Vi birate koje jezike interfejs podržava.
Uvek prodaje
24/7
Pitanja gostiju ne čekaju radno vreme.
Namera u kasnim satima dobija odgovor dok je vaš tim offline.
Booking engine
Bilo koji
Gosti se vode ka rezervacionom toku koji već koristite.
MAIIA prikuplja i šalje najtoplije leadove kako bi ih vaš prodajni tim kontaktirao.
Vaša pravila
100%
Znanje, ponude i ton podešavaju se u AI Control Center-u.
Vi kontrolišete AI prodajnu strategiju i ton brenda.
AI assisted setup
MAIIA thrives where most hotel AIs fail.
Most hotel AIs fail before a guest ever asks a question — because they start from weak source material:
scattered pages, incomplete offers, static PDFs, and fragmented descriptions. Senior management needs to chunk
material, make Q&A pairs, and repeat AI training every time content changes, so
setup often takes 30+ days and pulls senior staff away from running the hotel.
Typical hotel AI
Retraining overhead
Every new article or offer update becomes another hidden cost and another training task.
Weak commercial answers
When the source material is weak, the AI sounds generic, hallucinates, or misses the chance to sell.
Even with lengthy and costly 30+ days setup, most hotel AI tools help you only with chat.
MAIIA hotel AI Agent
Auto content preparation & setup
Agents scan property and destination, structure offers and rooms, and deliver review-ready knowledge — no manual chunking by your team.
Auto AI training - no hidden costs
Change a price, menu, or offer in the CMS and every MAIIA channel updates within minutes — no retraining tickets and no hidden fees.
Hotel ambassador across channels
One agent across rooms, dining, spa, local knowledge, business and guest context — answers that recommend real packages, involving staff only when needed.
MAIIA helps you sell, control AI, be discovered and reduce OTA dependencies — out-of-the-box in just a few days.
Typical hotel AI
AI
Assistant
We're celebrating our anniversary. What do you recommend?
Thank you for your message. For packages, please contact our reservations team at reservations@hotel.com or call +1 800 000 000.
No packages found. Guest goes elsewhere.
MAIIA hotel AI Agent
MAIIA Powered by MAIIA concierge
We're celebrating our anniversary. What do you recommend?
MAIIA
How wonderful — happy anniversary! 🥂 I'd pair our Panoramic Penthouse Suite with the Adriatic Bliss Couples Ritual and a private Romantic Sunset Dinner:
Panoramic Penthouse Suite
Floor-to-ceiling Adriatic views, wraparound balcony
Adriatic Bliss Couples Ritual
2h synchronised massage, rose soak, sparkling wine
€210 / couple
Romantic Sunset Dinner
Private terrace, 4-course menu, Montenegrin wine
€120 / couple
MAIIA
Shall I add these to your stay, or customise the package?
AI asistirano podešavanje
Go-live za samo 3 dana
Pokrenite svoj hotel za samo 3 dana i uštedite do 30 dana i hiljade evra na AI podešavanju
uz MAIIA agentnu istraživačku automatizaciju
Agentna istraživačka automatizacija
Uštedite do 30 dana na AI podešavanju
MAIIA istraživački agenti samostalno skeniraju hotelske i destinacijske izvore, automatski strukturiraju sadržaj i obogaćuju ga — tako da pre go-live-a dobijate kompletnu bazu znanja spremnu za uredničku proveru.
Optimizovano za GEO i AI pretragu. Automatski.
Pokrenuto
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0/6 Kategorije
Skeniranje… Status
AI bezbedan za hotel
Zaštitite hotel od izmišljenih ponuda, slabih odgovora i neprimećenih rupa u znanju
Halucinacije su jedan od najvećih problema hospitality chatbotova. MAIIA taj rizik smanjuje tako što odgovore vezuje za centralni CMS i testira sistem kroz stotine simuliranih pitanja, zahteva, pritužbi i realnih scenarija pre i posle lansiranja.
Jedan izvor istine
Jedan izvor istineOdobren CMS sadržaj održava sobe, ponude, promocije i informacije za goste usklađenim.
QA zasnovan na simulacijama
Poseban AI sistem stres-testira iskustvo kroz tipične profile gostiju i scenarije.
Izveštaji o rupama u znanju
Hoteli dobijaju konkretne preporuke šta treba unaprediti pre nego što problem vidi gost.
MAIIA anti-halucinacioni sistem
Napravljen da halucinacije drži ispod 2% kroz CMS grounding i QA simulacije
MAIIA ne odgovara samo gostima. Testira samu sebe pre nego što je gosti koriste.
Beyond traditional search Travelers are already asking AI where to stay.
Travelers are already asking AI where to stay.
What does it say about your hotel?
When someone asks "best boutique hotel in your destination" — AI systems answer based on the structured data they can find. Hotels with rich, organized knowledge get recommended. The rest get skipped.
Where your future guests search today 
ChatGPT 
Gemini 
Perplexity 
Copilot 
Meta AI 
Claude
# Property Rooms Dining Wellness Local Booking Score
1 Your Hotel with MAIIA 96
What AI recommends to travelers
Rooms "Sea-view suites with private terraces, king beds, rainfall showers"
Dining "Rooftop Mediterranean restaurant, chef's tasting menu, local wine pairings"
Wellness "Full-service spa, thermal circuits, couples' ritual packages"
Local "Curated sunset tours, old town walking routes, hidden beach guides"
Booking "Direct booking link, real-time availability, best-rate guarantee"
2 Azure Bay Resort 62
3 Grand Meridian Hotel 41
4 Park Vista Suites 14
MAIIA structures your hotel's knowledge — rooms, dining, experiences, destination context — so AI systems worldwide represent your property accurately, completely, and first.
The hotels that don't do this? They're somewhere below the fold. You're not.
Akcija u realnom vremenu, ne samo chat
Prosledite leadove, zahteve, pritužbe i servisne momente pravom timu u realnom vremenu
MAIIA radi analizu sentimenta i NLP analizu svih razgovora u realnom vremenu. Kada je potrebna ljudska intervencija, kategorizuje razgovor, traži kontakt podatke gosta i šalje slučaj u pravu WhatsApp, Viber ili Telegram grupu.
Brža obrada leadova
Prodajne prilike odmah stižu do pravih ljudi.
Manje ručne trijaže
Timovi ne moraju ručno da prate svaki razgovor.
Bolji oporavak gostiju
Pritužbe i hitni slučajevi izlaze na površinu pre nego što budu propušteni.
MAIIA ne razgovara samo sa gostima. Budi pravi tim u pravom trenutku.
MAIIA Business Assistant
Pomozite timu da prati ono što niko nema vremena da čita
Hoteli generišu više razgovora nego što ljudski tim realno može da pregleda. MAIIA Business Assistant pretvara taj obim komunikacije u dnevnu poslovnu inteligenciju.
Lead intelligence
Vidite najbolje leadove i dobijate savet kako da ih konvertujete.
Dnevni sažeci
Dobijate najvažnije uvide iz razgovora bez čitanja hiljada poruka.
Predlozi ponuda
Otkrivajte nove ideje za pakete, spa rituale, ture i popuste na osnovu stvarne tražnje gostiju.
Pitajte MAIIA stvari poput:
- Koje leadove smo dobili danas?
- Koji je najbolji pristup da ih konvertujemo?
- Koji su najvažniji uvidi iz razgovora?
- Koje nove ponude treba da razmotrimo?
Grand Riviera
MAIIA Business Assistant
LeadoviUvidiPonude
Pitajte o leadovima, ponudama ili uvidima
Uvidi
Inbox
Izveštaji
Kalendar
Tim
Pitanja koja hoteli postavljaju
Ne morate biti. MAIIA preuzima AI deo. Vi radite ono što već znate — poznajete svoj hotel, goste i destinaciju. Ako možete da objavite post na Instagramu, možete da upravljate MAIIA sistemom.
Vi podešavate znanje. Vi potvrđujete sadržaj. Vi vidite svaki razgovor. Sistem nije crna kutija — već staklena. MAIIA odgovara iz odobrenog hotelskog znanja i kroz jasno definisane granice.
MAIIA preuzima repetitivna pitanja — dostupnost soba u ponoć, vreme doručka, smernice do restorana po deseti put istog dana. Vaš tim se fokusira na ono što ljudi rade najbolje: stvarno gostoprimstvo, lični dodir i momente koji donose pet zvezdica.
Naši istraživački sistemi mapiraju hotel i destinaciju za nekoliko dana. Vi pregledate sadržaj, doradite ono što treba i idete uživo. Većina objekata može da krene za oko nedelju dana — ne za mesece.
Da — sa bilo kojim booking sistemom. MAIIA vodi goste ka vašoj postojećoj stranici za rezervacije. Nije potrebna kompleksna tehnička integracija. Ako gosti danas mogu da rezervišu online, MAIIA može da radi sa tim tokom sutrašnjeg dana.
Sedam jezika i dalje širimo podršku. AI odgovara na jeziku gosta, u bilo koje doba dana, sa punim znanjem o hotelu. Gost iz Japana u 2 ujutru dobija isti kvalitet usluge kao lokalni gost u podne.
Sve ide kroz AI Control Center. Podešavate prodajnu strategiju, bazu znanja, ton i granice. Vi odlučujete šta AI preporučuje, kako govori i kada razgovor predaje vašem timu. Puna kontrola, puna vidljivost.
Chatbotovi odgovaraju na pitanja. MAIIA agenti prate vašu prodajnu strategiju — prepoznaju nameru za rezervaciju, grade profile ponašanja, povezuju komplementarne ponude i razvijaju odnos sa gostom kroz vreme. Razlika je između FAQ stranice i prodajnog tima.
Cene su transparentne i zavise od aplikacija koje izaberete. Bez skrivenih troškova i neprijatnih iznenađenja.
Pogledajte cene → →Naravno. Zakažite demo i pokazaćemo vam živi primer — stvarne razgovore, preporuke i podatke. Trideset minuta. Bez obaveze.
Zakažite demo → →See what MAIIA looks like — for your hotel.
A 30-minute demo. Your property. Your destination. No obligations.